Terms of Service

Updated 08/15/2024

This agreement is between “Customer” and

High Mountain Exteriors DBA KR Siding & Gutter “Contractor”.


PRICES ARE GOOD FOR 30 DAYS AND ARE SUBJECT TO CHANGE.


DEPOSITS: If a deposit is required for ‘Quote Approval’ it is deemed NON-REFUNDABLE unless

previously agreed upon.


FINANCE CHARGES & COLLECTIONS: Payment is DUE UPON RECEIPT. We DO NOT extend credit.

Customer agrees to allow Contractor to auto process all invoice amounts to the card on file. If

Customer does not wish for the card on file to be auto processed for payment, Customer must submit in

writing prior to the start date for all accepted work to not auto process the card on file. Multiple failed card

payments will result in a finance charge of $50.00 per month, or 2% of the outstanding balance per month

(24% annual rate), whichever is greater, and will be applied against all unpaid and past due amounts

more than 5 calendar days following receipt of invoice. Customer agrees to pay all liens fees, collection

charges and reasonable attorney's fees and costs in the event Contractor places a lien against

Customer's property and/or Customer's account is turned over to collections due to nonpayment.


CANCELLATION: Contractor will charge a cancellation fee of 50% of the contract amount for any job

canceled, for any reason, prior to Contractor commencement, unless Customer submits cancellation in

writing to Contractor within 3 business days of quote approval. Acceptable delivery methods are Post

Mail, Email, SMS, or MMS. Once the job has commenced, Customer will be charged the full contract

amount of the contract if Customer changes, or cancels the contract. Contractor has the right to remedy

or fix installation issues (at Contractor’s expense) that may have been attributed to the customer wanting

to terminate the contract.


BID CHANGES: Contractor will provide in writing (includes SMS & Email) any bid changes in the

event Customer requests changes to original contract. Customer will have the right to accept or reject

Contractor’s bid change price, but will still owe the entire original amount that was contracted.


WARRANTY: Terms of the installation warranty can be found and downloaded from www.krsiding.com.

Product warranties are the sole responsibility of the manufacturer(s) of the products used. Contractor

installation warranty in no way expands or extends product warranties. Any claim to be filed against a

manufacturer's warranty is the responsibility of the Customer. Contractor may assist Customer in such

filing, but is not obligated to do so.


REGISTRATION: Customer must register with Contractor at www.krsiding.com within 30 days of the

completion of work in order for Contractor's installation warranty to be effective/valid. If Customer is a

third party and not the owner of said property/project, Customer will register said warranty as stated, or

will provide the owner of said property/project with the registration requirements. Failure to do so within

the 30-day period will cause such warranty or warranties to be void.


INSTALLATIONS: Installations are in accordance with Contractor installation procedures, including any

layouts or drawings provided for details at time of estimate or quote. Installations will not be installed as to

competitors installation procedures, or to Customer’s way of thinking. Customer can request specific

procedures, and if allowed by Contractor will be performed. Contractor reserves the right to use “Tier”

contractors to complete all accepted work and/or warranties and does not guarantee the use of W-2

employee’s. Contractor has no obligation to notify Customer of the “hired” status of individuals assigned

to complete the work. Customer may request individual workers/installers to be either W-2 or “Tier”

contractors which Contractor will have the final say.


SCAFFOLDING & LIFT CHARGES: Contractor does not include the price of a lift or additional

scaffolding/rental charges above what the Contractor uses for typical siding, soffit, painting, and gutter

installations. All projects exceeding a 2 story height will be assessed by the Contractor to determine if a

lift or scaffolding rental is needed at the time of installation. Projects less than 2 stories that can not be

scaffed with a ladder and plank system safely, will also be assessed at the time of installation. Any and all

boom lift(s) or scaffolding rental will be the responsibility of the Customer and is an additional charge to

the Customer if the Contractor pays for the rental.


SCHEDULING: Customer agrees to submit in writing (SMS, MMS, Email) if they HAVE to be present

during time of installation. If Contractor does not receive any notice, Customer agrees and

acknowledges that Contractor has the right to enter the property to perform the contracted work.


INSURANCE: We are a fully licensed and insured Utah General Contractor. If you need insurance

certificates, please visit www.krsiding.com and click the ‘CERTIFICATE REQUEST’ on the main page footer.


DISCLAIMER: DO NOT schedule time off work. Your installer may have more than just your project to

complete the same day. Project installations can sometimes take longer than expected (as there is no

exact time it takes to complete an installation), and there is always the possibility that the work may not

get done. Other factors are weather, material availability, installer health, equipment or vehicle failure, etc.

We are not responsible for lost time from work if you choose to take off to be on site. Your installer will do

their best to complete the work on time.


COVID: We do not have multiple crews that work various shifts. If a single installer tests positive for

COVID, all installations for that specific crew will not be pushed to another crew. All projects will be

rescheduled by a min of 2 weeks, and contract cancellation policy will remain enforceable.


PAYMENT TYPE: Customers can pay invoices with credit cards, debit cards, ACH, bank check, bank

draw, or cash. Live stock, vehicles, furniture, Wife or children are not acceptable payment options. A 3%

processing fee will be added to invoices larger than $5000 if paid by credit or debit cards, other than

paying the required deposit when accepting a quote. Customer may request for Contractor to waive the

processing fee. Contractor reserves the right to waive the processing fee but is not obligated to do so.

No charge for ACH, checks or cash payments.


EXTRA MATERIAL: All material on the job site after completion is not property of the Customer. All

projects and estimates are considered fixed and not COST PLUS. If a Customer’s install is a COST

PLUS project, then the Customer will receive all material credits. Otherwise Customer agrees they

understand all additional material (except special ordered material) was ordered in excess for their

installation, and is to be returned to the supplier for a credit on Contractor’s account. Any and all

materials exceeding what was needed to complete the project that is kept by the Customer, will be

charged to the Customer’s account.


LEAF SCREENS: If a leaf screen (gutter topper) is installed, Customer agrees they have read and

understand our “Maintaining Your Gutter Guards” information prior to the installation date, which can be

found by clicking HERE.


TERMS OF SERVICE CHANGES: Contractor reserves the right to change the TERMS OF SERVICE

AGREEMENT without written notice to previous or current CUSTOMERS. Contractor is only obligated to

honor previous TERMS OF SERVICE AGREEMENTS back dated 30 days from the newly published

agreement.


By accepting and signing the provided quote, YOU agree that YOU have read, and agree to the terms

above and certify that YOU have the legal right to contract work for this property.